{"id":25,"date":"2026-07-29T09:03:21","date_gmt":"2026-07-29T09:03:21","guid":{"rendered":"https:\/\/skillzeebd.com\/?page_id=25"},"modified":"2026-07-29T09:03:27","modified_gmt":"2026-07-29T09:03:27","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/skillzeebd.com\/bn\/refund-policy\/","title":{"rendered":"SKILLZEE REFUND POLICY"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <strong>Skillzee<\/strong>, we are committed to providing high quality learning experiences and excellent support to every learner. We value the trust that parents and learners place in us and strive to ensure complete satisfaction with our courses and educational services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Refund Policy outlines the circumstances under which refunds may or may not be granted. By purchasing any Skillzee course or service, you agree to the terms stated below.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What is a Refund?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A refund is the return of the course fee paid by a customer under specific circumstances where:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The learner is unable to access the course due to verified technical issues on the Skillzee platform.<\/li>\n\n\n\n<li>Skillzee fails to provide the learning resources as promised.<\/li>\n\n\n\n<li>The learner mistakenly purchases the wrong course or accidentally enrols in a Live Class instead of a Recorded Course, or vice versa.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All refund requests are subject to verification and approval by the <strong>Skillzee Support Team.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How to Request a Refund<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have purchased an individual course, you may request a refund within <strong>48 hours<\/strong> of completing your payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To request a refund:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Call our official support number:<\/strong> <strong>+8801886989219<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your refund request must:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be submitted within 48 hours of purchase.<\/li>\n\n\n\n<li>Include your registered email address.<\/li>\n\n\n\n<li>Include the phone number used during registration.<\/li>\n\n\n\n<li>Clearly explain the reason for your refund request.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Requests received after the specified time period may not be eligible for consideration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When is a Refund Applicable?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A refund or course transfer may be approved under the following circumstances:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Wrong Course Purchase<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you accidentally purchase the wrong Skillzee course and wish to enrol in another course:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the new course costs more than your original purchase, you will need to pay the remaining balance.<\/li>\n\n\n\n<li>If the new course costs less, Skillzee will refund the price difference through the original payment method.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Technical Issues<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If verified technical problems on the Skillzee platform prevent you from accessing your purchased course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Missing Course Resources<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If Skillzee is unable to provide the learning resources or materials that were clearly promised for the course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Incorrect Course Format<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you accidentally purchase a Live Class instead of a Recorded Course, or a Recorded Course instead of a Live Class.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>When is a Refund Not Applicable?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refund requests will not be approved under the following circumstances:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The refund request is submitted more than 48 hours after the date of purchase.<\/li>\n\n\n\n<li>You have already earned your course certificate within the 48-hour refund request period.<\/li>\n\n\n\n<li>You submitted a refund request within 48 hours but completed the course and earned the certificate before the refund process was completed.<\/li>\n\n\n\n<li>You continue using the course after submitting a refund request, including:\n<ul class=\"wp-block-list\">\n<li>Watching course videos.<\/li>\n\n\n\n<li>Attempting quizzes or assessments.<\/li>\n\n\n\n<li>Downloading course materials.<\/li>\n\n\n\n<li>Completing learning activities.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>You have completed more than <strong>5%<\/strong> of the premium course content before requesting a refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Long Term Live Courses<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For live courses with a duration of <strong>more than one month<\/strong>, the following policy applies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you have attended <strong>even one live class<\/strong>, you will <strong>not be eligible for a refund<\/strong>, regardless of whether you paid monthly or paid the full course fee in advance.<\/li>\n\n\n\n<li>However, if you are unable to continue the course after attending a class, Skillzee will provide access to the <strong>recorded sessions<\/strong> once the course has been completed.<\/li>\n\n\n\n<li>Recorded classes will remain available through the Skillzee learning portal for <strong>up to three months<\/strong> after the course ends.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This policy ensures that learners continue to benefit from the complete learning experience even if they cannot continue attending live sessions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>What Happens After You Request a Refund?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once your refund request is submitted:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your course access may be temporarily suspended while the request is being reviewed.<\/li>\n\n\n\n<li>If your refund request is approved, you will be unenrolled from the course.<\/li>\n\n\n\n<li>Your learning progress, course history, and completed activities for that course will be removed.<\/li>\n\n\n\n<li>If you choose to purchase the course again in the future, you will need to begin the course from the start.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Refund Processing Time<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once a refund has been approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are generally processed within <strong>7 to 14 working days<\/strong>.<\/li>\n\n\n\n<li>The refund will be issued through the same payment method used for the original purchase whenever possible.<\/li>\n\n\n\n<li>You will receive a confirmation via your registered email address or mobile phone once the refund has been successfully processed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Policy Updates<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Skillzee reserves the right to modify, update, or revise this Refund Policy at any time to improve our services or comply with applicable legal and operational requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In exceptional circumstances, Skillzee may review refund requests individually and make decisions based on the specific facts of each case. Any such decisions will be made fairly and at the sole discretion of Skillzee.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact Us<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding this Refund Policy or require assistance with your purchase, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Skillzee Support<\/strong> \ud83d\udcde +880 18 8698 9219<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We are always happy to assist you and ensure you have the best possible learning experience with Skillzee.<\/p>","protected":false},"excerpt":{"rendered":"<p>At Skillzee, we are committed to providing high quality learning experiences and excellent support to every learner. We value the trust that parents and learners place in us and strive to ensure complete satisfaction with our courses and educational services. &hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":1,"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":76875,"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/pages\/25\/revisions\/76875"}],"wp:attachment":[{"href":"https:\/\/skillzeebd.com\/bn\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}